When you request a free website demo, we use the information you provide to respond and discuss your project. We use service providers to host our website, deliver email notifications, and process payments. We do not sell your personal information.
1. Who we are
Sites Built Better is a website design and managed hosting service operated by Lightning Apps LLC, a Pennsylvania limited liability company (“Sites Built Better,” “we,” “our,” or “us”). This policy describes information we process through sitesbuiltbetter.com and in connection with our own customer relationships.
It does not automatically replace the privacy policies of websites we build for clients. Those businesses are generally responsible for their own visitors' notices and privacy practices.
2. Information we collect
Free demo requests. Our inquiry form asks for your name, phone number, and email address, and lets you optionally share details about your business or website project.
Customer and billing information. If you become a paying customer, we may maintain your business contact details, service selections, communications, invoices, payment status, and account records. Card-payment information is processed by Stripe or another authorized payment provider; our website's demo form does not collect card numbers.
Technical information. Our hosting and security providers may process standard request data such as IP addresses, device or browser information, request timestamps, and error or security logs when you access the website.
3. How we use information
We use information to respond to inquiries and provide free demos; communicate about requested services; build, host, maintain, and support customer websites; manage subscriptions, invoices, and payments; protect our website from spam and abuse; maintain business records; and comply with legal obligations.
We may contact you about the service you requested. We do not treat a free-demo request as consent to unrelated mass-marketing emails. If we later offer optional marketing communications, you can opt out using the instructions in those messages or by contacting us.
6. Security and retention
We use reasonable technical and organizational safeguards appropriate to a small website-services business. These include HTTPS for website traffic, server-side handling of email-delivery credentials, and access controls for business accounts. No system can guarantee absolute security.
We retain inquiry, client, and transaction records for as long as reasonably needed to respond to requests, provide services, administer billing, resolve disputes, maintain accounting records, or meet legal requirements. When information is no longer needed, we take reasonable steps to delete or securely dispose of it, subject to provider systems and legally required retention.
7. Your choices and requests
You can request access to, correction of, or deletion of personal information we hold by emailing support@sitesbuiltbetter.com. We will review and respond to reasonable requests, subject to identity verification and any legal or contractual recordkeeping obligations.
You may stop discussing a demo at any time. For paid subscription cancellation and refund terms, please review our Terms of Service.
8. Third-party links, children, and updates
Our website may link to third-party websites, portfolio examples, and payment pages. Their privacy practices are governed by their own policies. Our services are intended for businesses and adults; our website is not directed to children under 13, and we do not knowingly request information from them.
We may update this Privacy Policy to reflect changes to our website, services, providers, or legal requirements. The effective date above shows when this version took effect. Material changes will be communicated where required.
9. Contact us
For privacy questions or requests, contact support@sitesbuiltbetter.com.
Sites Built Better
Operated by Lightning Apps LLC
Pennsylvania, United States